Privacy Policy

This policy applies to the CakhiaTV website, account system, community features, AI and data insights, notifications, and related operational services. Different features may process different categories of data.

When a feature is provided by a third party or redirects you to a third-party page, that party may process data under its own policy. In those cases, you should also review the third party privacy notice.

Depending on the feature you use, we may collect the following categories of data:

• Account and identity information, such as email address, nickname, avatar, sign-in method, account ID, language preference, and security verification status.
• Device and log information, such as IP address, browser type, operating system, device identifiers, app or page version, access timestamps, crash logs, performance logs, and preferences stored through cookies or local storage.
• Interaction and content information, such as comments, posts, chat messages, likes, follow or block relationships, feedback submissions, screenshot attachments, prediction history, and operation traces.
• Transaction and entitlement information, such as subscription status, redemption or unlock history, points changes, order results, and other delivery-related details. Payments may be processed by third-party channels, and we do not claim here that we directly store full bank card details.

We generally process data in order to:

• Provide core features, including score delivery, sign-in, content publishing, prediction or insights unlocks, notifications, and support handling.
• Personalize the experience, such as saving language, alert preferences, frequently viewed competitions, interface state, and recommended content.
• Run security and abuse-prevention checks, such as captcha validation, abnormal registration detection, anti-spam, anti-abuse monitoring, troubleshooting, and audit logging.
• Analyze usage and improve the product, including traffic analysis, feature adoption, performance bottlenecks, and stability issues.
• Meet legal, regulatory, platform-rule, and dispute-handling obligations.

Except for the situations below, we do not casually sell your personal information:

• We may share data with service providers that support hosting, identity verification, messaging, analytics, content delivery, customer support, or payment operations, but only to the extent required to perform those services.
• When you publish posts, comments, profile details, or otherwise participate in public interactions, that content may be visible to other users.
• We may disclose necessary data when required by law, regulation, judicial process, regulator request, or platform security needs.
• Data may be transferred as part of a merger, acquisition, asset sale, or similar transaction where permitted by law.

We keep data only for the shortest reasonable period needed to fulfill business purposes, comply with legal obligations, resolve disputes, and protect security. Retention periods may vary by data category.

When data is no longer needed, we may delete it, anonymize it, or retain it in a de-identified form as allowed by applicable law and technical requirements.

We use reasonable administrative, technical, and access-control measures to protect account data, logs, and transaction status, such as access controls, encryption in transit, audit records, and anomaly monitoring.

No storage or transmission method is perfectly secure. If a significant security incident occurs, we will handle and notify it as required by applicable law.

Subject to applicable law, you may:

• Access, review, or update your account profile and some preferences.
• Request deletion of an account or specific data, and ask us to stop further processing when legal obligations allow it.
• Turn off non-essential notifications, clear local cache, or adjust cookie and local-storage preferences.
• Submit access, correction, deletion, or appeal requests through in-app feedback or official support channels.

If you are under 13 years old, please use the service with permission and guidance from a parent or guardian. Where guardian authorization is legally required, we will apply additional measures in relevant cases.

If we discover that we collected a child personal information without appropriate guardian consent where required, we will verify the situation and delete or stop processing that data as soon as reasonably possible.

We may update this policy when product features, legal requirements, or operating practices change. For material updates, we may notify you through page notices, in-app notices, or another reasonable method, and the effective date shown on this page will control.

If you have questions about this policy, our data practices, or a privacy request, you can contact the CakhiaTV operations team through the in-app feedback function or official support channels.

To help us verify and process your request, please include your account identifier, a short description of the issue, and the action you want us to take.